Terms & Conditions

Sorry now for the boring bit....

but we have tried to kept it simple.

 

  1. A non-refundable deposit of 50% of the cost of any order is payable at the time of placing that order.
  2. The balance is due within 2 weeks of the order being received by Love and Lace Bridal, Sleaford, Lincolnshire, NG34 7RG.
  3. All gowns must be taken and stored by customer until alterations are required.
  4. Our service is “made to order”, NOT “made to measure” (unless we are asked to make a specific item).  We measure each customer and order as close to body size as possible to avoid unnecessary alterations.
  5. No alterations are made until instructed by customer once a dress arrives and is fully paid for.  All alterations are charged separately.
  6. The client accepts responsibility for any weight loss or gain including pregnancy and the affects that this may have on the ability to alter the garment (extra charges may be incurred).
  7. Whilst we are sympathetic if a wedding or event is cancelled, all items must be fully paid for and taken away.
  8. All payments must be cleared by our bankers prior to the collection of any gowns and or accessories.
  9. All prices include VAT.
  10. All SALE/OFF THE PEG gowns are to be paid in full and taken away on the day.


A copy of these terms & conditions will need to be signed prior to every order taken by Love & Lace Bridal. Every customer will also receive a copy of these terms & conditions at point of sale. 
If the customer refuses to agree and sign to the above terms & conditions, their items will not be ordered by Love & Lace Bridal. Orders will not be placed until the full deposit is received. 

 

Our refund policy is as follows -

  1. We can only offer a refund on unused items up to 28 days from date of purchase. 
  2. Faulty items will be fixed where possible. If this is not possible, we will offer a full refund. 
  3. We will not offer refunds if the customer changes their mind or if their needs change.
  4. Bespoke items can be amended within reason and will be judged on each individual design, taking into account cost and time (extra charges maybe incurred).
  5. Jewellery and hair accessories are non returnable if worn/used due to hygiene reasons. 

 

Love & Lace Bridal

Unit 1, Station Road,

Sleaford,

Lincolnshire NG34 7RG

 

Contact details

Tel: 01529 414343

E-mail: info@loveandlacebridal.co.uk

 

Our Opening Hours

Tue-Fri :

09:30  - 15:00 

Sat :

09:00  - 16:00 

Please call to book an appointment. Evening appointments available on Wednesday and Thursdays on request.

LOVE & LACE BRIDAL

Unit 1,

Sleaford Business Centre, Station Road,

Sleaford, Lincolnshire.

NG34 7RG.

01529 414343

info@loveandlacebridal.co.uk

Or use our contact form.

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We have won Best Bridal Salon Lincolnshire  2017 & 2016 for  Customer Service

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